Alphonse Ragusa
5 Circuit Rd. A23 New Rochelle, NY 10805
917–518–4300
alragusa@gmail.com
http://www.alragusa.com/
Education
Fordham University
Bronx, NY 1999 – 2003
- Bachelors of Science, Computer Science
Experience
Technical Writer / QC Analyst
Jul 2007 – Jun 2009 Axiom Software Valhalla, NY
- Maintained online Help and supporting documentation for company’s commercial electronics distribution software package – EPDS.
- Enhanced online Help to include procedural guidelines and How–Do–I's for common tasks involving order processing, inventory management and accounting.
- Performed QC software testing on program enhancements and modifications for weekly software upgrade releases are wrote adjoining release notes.
- Diagnosed/resolved program issues/bugs in Visual FoxPro/Microsoft SQL Server, else collaborated with designers and programmers to correct design specs or code.
- Worked with programmer and management to maintain company website content and public announcements.
TV Systems Coordinator
Feb 2005 – Jun 2007 American Society of Composers, Authors & Publishers New York, NY
- Acquired and validated musical performance data (paper and electronic format) from outside sources for input into in–house database system.
- Analyzed work processes and developed/maintained department documentation.
- Analyzed, developed, implemented and maintained quality of department systems which consisted of error checking and running scripts to create weekly/monthly/quarterly reports.
- Handled systems software related requests, issues and inquiries from staff which often involved working with systems engineers to implement.
- Optimized processes to improve work flow, using MS Excel and MS Access.
- Performed QC on performance data to ensure maximum payout to members.
Inventory Clerk/Writer
Jan 2004 – Feb 2005 Ziff Davis Media Inc New York, NY
- Controlled incoming and outgoing product inventory for PC Magazine consumer product reviews using in–house database system.
- Ran Benchmark testing on Desktop and Notebook PCs, as needed.
- Coordinated shipping of products to vendors and contributing editors via UPS/DHL/FedEx.
- Wrote product reviews for PC Magazine (desktops and mobile).
Technical Skills
- Microsoft Word, Microsoft Excel, Microsoft Access, HTML, Doc–to–Help
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